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iYogi Goes Mobile

The fastest growing on-demand computer tech support company spurs additional growth with new mobile-optimised site for millions searching for tech services.

10 February, 2010

New York, NY February 10, 2010: iYogi, the on-demand tech support company with a unique global delivery model, today announced the launch of the mobile optimised version of its www.iyogi.net website. This new capability is already generating hundreds of new inquiries and customers per day, and provides a convenient way to help the growing mobile user universe of more than 4.5 billion people to access live iYogi tech experts anytime from anywhere. iYogi’s mobile website offers a user-friendly design, with links and click-to-call functions to find a solution in two clicks or less.

“The new mobile iYogi site is a natural extension of our strategy to make live tech support more available and effective at the time of need,” said Vishal Dhar, co-founder and president of marketing for iYogi. “By equipping the massive mobile user base with the means to easily access help in this time of need, we are further extending the reach and effectiveness of our global problem resolution capabilities.”

iYogi is catering to a growing market for online mobile device use. In the U.S. alone, 25 percent, or 54.5 million, online users are mobile Internet users according to the Kelsey Group. In the past year, the percentage of mobile users using smartphones increased by more than 50 percent, and those using 3G phones increased by more than 30 percent, according to comScore figures.

iYogi’s mobile web site, compatible with any device and browser, uses advanced technology to dynamically serve customised pages by detecting specific mobile devices. The new site is particularly suited for those needing tech support from the road or when Internet access from their computer is not available due to problems or slowdowns. ”Even in its first few days, the new mobile web site has been very popular. We expect that it will serve thousands of new customers per day in the short term as more consumers become aware of the ease and convenience of the site,” added Dhar.

iYogi has more has more than 100,000 annual subscribers and provides thousands of single incident sessions every day on a 24/7 basis. Its Global Delivery Platform delivers on the highest customer satisfaction benchmarks in the industry and gets smarter with every customer interaction, building a powerful knowledge base that provides unique customer insights on predictive needs to tech support.

ABOUT IYOGI

iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. iYogi’s unique model, including proprietary technology iMantra and highly qualified technicians, is designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses always protected and productive. Only iYogi — with its proven global expertise delivery model, intelligent customer insight systems, 60-second telephone response times, easy-to-use self-help tools and automated PC optimisation services ¬offers users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services to become the fastest growing provider of support in the industry. Major resellers and technology companies are increasingly turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net