In the recent years India has emerged as the destination for outsourcing technical support. Manufacturers like HP, Dell, Microsoft, and IBM currently employ in excess of 175,000 people in technology support processes throughout various facilities.
The iYogi strategy has been to hire the best of these and free them from the constraints of working in the 'support backwater' of a major vendor.
iYogi has created a three month training program for its technicians that includes Voice & Accent, Technical skill and a mandatory certification for MCDST (Microsoft Certification for Desktop Support Professionals)
Our sophisticated means for the tracking a technicians achievements is done on a daily, weekly and monthly basis.
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