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Multi-Channel Support Delivery

Engage with customers at their point of need. Interact with customers through the medium of their choice. Whether it is a phone call, chat session, email, or social media, Digital Service Cloud enables you to communicate with customers at the point of interaction.

 
 

Engage With Customers at Their Point of Need


Phone

Intelligent call routing maps a customer with an appropriate resource to deliver on service requests with minimal wait time.


Chat/email

Enable multi-channel support for your customers by offering chat and email support options.


Social

Listen, analyze and respond
to customers when they reach out for help, on social platforms or places that are not directly under your control.


Remote

With a single click, start chatting with a tech support agent who can take control of the device to deliver support.


On-site

Integrate with leading labor crowdsourcing platforms to provide support On-Site through a field force that is ready to deploy through the Digital Service Cloud.


In-store

Enable a tech bench at your retail locations through the Digital Service Cloud to extend your relationship with your customers by selling technology services and support.

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