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The options you have selected makes you eligible for the Business Nonstop Pro Premium Plan. Would you like to see the details?
As a part of iYogi support, businesses get comprehensive support for setup and installation of registered devices, software installation and customization, peripheral installation with updated drivers, etc. Some of the features included as a part of the Setup & Install Support cover, include:
A large percentage of any user’s needs revolves around fixing reactive issues, and even before that, identifying the root cause of the problem so as to avoid its occurrence in future. iYogi offers a comprehensive coverage for any Diagnostic & Repair related issues with this support plan, that includes:
A catalyst to effective and successful functioning of a business depends on how actively changes and events are being monitored and respectively managed for the best. iYogi support plans offer continuous monitoring and management solution enabling users with:
At a more granular level, following are the capabilities included under Monitoring and Management features.
A number of “User Tools” provided as a part of the support plan, enable a user with unlimited access to the premium self-help options that help upkeep a system’s Security and Performance factors.
Given below is a brief of the different components that are offered via different tools::
Yogi also offers every individual (whether an End-user or an Administrator of the business) access to Self-Administration Support Portal. The portal can be utilized for multiple things, depending upon the role of the user as briefed below.
As a part of the Support Plan, iYogi offers you a comprehensive Asset Management support as well, which utilizes the different tools used to manage the entire IT infrastructure / inventory details.
The first element is an “Asset Tracker”, which is a powerful utility that gathers information regarding entire company setup – the hardware devices it contains, the software installed, network resources associated to it – giving a holistic view from OS, Hardware, Software as well as Network detail perspective.
Given below is a structure of the detail it helps gather in a short span of time:
Asset Management, as an implemented practice also offers the following as a resultant:
Another element to enhance this practice is the use of Inventory sections in “User Portals” that provides the captured detail in a structured format, which can also be exported at any time. Additionally, the user gets details to manually edit certain elements of the item details given there.
With iYogi’s methodical setup for managing resources as well as their usage, Vendor Management comes as an added benefit. The following covers some of the benefits this offers:
As a part of the Support Plan, iYogi also ensures offering an efficient security management support structure, which involves expert support team members who can offer on-demand assessments and solutions. The security related issue / query could be from, but not limited to, any of the following:
Based on the various assessments done, and inputs from the practices of Asset Management, etc. our team of expert advisors will help you for all procurement related queries – whether a specific product or service related need. The team will also offer suggestions based on past findings and observations on the account.
The queries from the users could be anything like:
Take away your headache of individually managing the different applications for the business or having to maintain multiple admin owners for each. iYogi offers managed support of cloud based applications, which includes user management, access rights management, configuration related changes and first level of troubleshooting.
The pool of applications covered under this portfolio include:
In-Premise App Management is a practice that ensures effective maintenance and upkeep of all internal business related application suites.
It basically covers the following activities related to App Management:
Along with iYogi support coverage for Setup & Install or Diagnostic & Repair services, iYogi also offers a basic level of assistance with new user onboarding. It includes offering on-demand training and solutions to users’ queries on basic usability of the system – whether related to native applications or overall maintenance measures.
Some of the scenarios considered under this are:
One of the key elements of an enterprise environment is continuous functioning of a user / resource, regardless of the platform or device level changes. With that in mind, iYogi extends Migration Support as a part of the plan that can be highly bifurcated into the following aspects:
With the ever upgrading technology today, OEMs and other service providers also keep updating their systems at an equally fast pace. iYogi offers a comprehensive solution to avoid any unnecessary breaks in the user productivity, covering any aspects of upgrading or downgrading of Windows OS from one version to another.
The Migration Support offers:
Considering the world today is moving from local / in-premise setups to cloud based application setups, iYogi has included support for the same in this plan as well, which offers:
Just like computer systems, a user with iYogi Migration Support is entitled for coverage of migration related issues for Mobile Devices as well. The Mobile Device Migration process basically includes the following:
Most of the scenarios in a support environment can be and are rectified using Remote Access or via Voice Troubleshooting, however, there still remain a number of options where an Onsite Support method is preferred above all, and especially in situations where hardware related troubleshooting / support is needed.
Additional Services (at extra cost)*
A considerable amount of effort for maintaining a business requires addressing hardware related issues – which might end up in an actual in-store repair/replacement solution. iYogi offers bridging the gap with some issues, where on-demand services can be utilized at an additional cost of the hardware and a technician onsite visit.
The services offered with Hardware Repair support include (not limited to):
Over and above the Desktop level support offered as a part of the plan, one can also obtain advanced level services for coverage of Server machines and Network devices.
* Contact your Sales Representative for charges of Additional Services
Access to Expert Technical Support, available 365/24/7 via phone, email, remote access.
Configuring email client (Outlook / Outlook Express)
Optimizing system’s Power Options for optimal use
Setup Windows Updates, Restore Service, and Security options as feasible.
Round the year, unlimited access for anytime expert support.
Instant Connectivity to Tech Support 24/7/365 via phone, email or remote access (with the click of a button).
Fixing errors or issues related to working of your PC, MAC or iPad and most software applications on them.
Fixing issues related to browsing, internet connectivity or email.
Fixing issues related to devices connected to your PC (printers/Scanners, Multifunction Devices/ MP3 Players /Digicam etc.)
24×7 continuous monitoring of the health of the business infrastructure’s desktop computers.
Performance improvement of IT infrastructure by identifying trouble spots, issues within the systems under monitoring that influence employee productivity
Monitoring uptime status of attached devices, peripherals as well as networked devices
Reporting based on Asset management, Network Topology, OS related Patches and Updates, Event Log entries as well as recent changes to Hardware and Software lists.