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Awards and recognition
Honors iYogi has received
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One of the things Vishal Dhar, Co-founder & President of Marketing at iYogi, learnt during his days in the creative scene in New York, as he dabbled in entertainment, publishing and the arts, was the importance of doing something new all the time. After setting up a gallery of contemporary art, he decided to venture into Public Relations, Content Marketing and creating Rich Databases for business media companies. And the journey just went on. He founded three companies before iYogi happened.
Vishal was the CEO of the Friday Corporation, the largest information services provider in India and was also the MD of Text 100 India, a specialist PR firm focused on the technology industry. Before joining hands yet again with Uday to set up iYogi, Vishal cofounded IQ Resource, a niche business focused on the business media industry. At iYogi he runs a tight, and fun, ship marketing its services across multiple geographies. On Fortune magazine’s list of Asia’s 25 hottest people in business last year, Vishal always has something to do or somewhere to go. Quite like iYogi itself, actually.
Agents take much of the praise or blame for a contact center's performance. But what if hiring the best agents isn't really the key to great results?
In a contact center environment, where your people are the key ingredient in your success, there will arise differences in skill, ability and motivation that you will have to address. And in my experience, this is where the greatest hiring mistakes are made.